Return & Refund

return

We hope that you like everything you order from us. If not, you have the option of returning your online order within 14 days. Any payments already made will be refunded by Walter Vintage Möbel*.

When making purchases in the store, the customer cannot withdraw from the purchase contract and is not entitled to a refund.

Excluded from the right of withdrawal and return are custom-made items, individual pieces and orders that are not in stock and had to be ordered specifically for the customer. These are personalized items such as sofas, chairs, tables or custom-made products.

Unfortunately, all SALE products cannot be returned.

Items must be returned in the condition in which they were sold. If the items are no longer in their original condition, we cannot guarantee a refund.

You can return the item in store or send it back by mail.

Please contact us by email at info@walterwalter.ch or by phone at 044 201 83 83 and we will send you the necessary return receipt.

refund

Once the return has been received and inspected, the value of the item will be refunded to you using the same payment method you used to purchase it.

The return processing usually takes 10-14 days.